TAIPEI, Taiwan; IRVINE, U.S.A., February 5, 2018 – IAdea, leader in digital signage media players, smart signboards and video wall technology, announces today the availability of IAdeaCare beta version. IAdeaCare is a device intelligence and management service that helps ensure digital signage deployment runs reliably as planned. IAdeaCare enables businesses to combine the wealth of real-time tracking and monitoring data now available to proactively predict, prioritize and act on potential breakdown.
IAdeaCare beta version allows for firmware update, configuration and trouble-shooting activities to take place remotely. Other default features include the ability to monitor as well as predict how healthy the digital signage system is. IAdea is expected to roll out the API for integration with content management solutions as of 2018 Q2.
The target users of IAdeaCare are technicians on the IT or Audio-Visual (AV) teams within enterprises of all sizes. Benefits for the users include:
Cost saving: The cost per field visit can be as high as $1,000 USD. Each business that adopts IAdeaCare is likely to save dramatically on overhead cost, since much of system diagnosis, remote reboot, firmware update and status tracking can all be done remotely.
Peace of mind: Real-time access to what is played on the display anytime anywhere via a laptop or a mobile device is imperative to all corporations that invest in operation efficiency. Besides, with each digital signage device registered with IAdeaCare, it comes with warranty information period shown alongside device configuration details, without having to call or submit a ticket on a website.
Device intelligence: IAdeaCare captures screenshots remotely and collects data from activities on the registered devices. IAdeaCare would be able to prevent device failure with data-driven predictive maintenance, which is designed to help determine the condition of in-service equipment in order to proactively perform maintenance.
“IAdea is known for providing the industry’s best customer service. With IAdeaCare, the best customer service on the market just got better, and this time, we have transformed beyond remote device management,” said John C. Wang, CEO of IAdea. “IAdeaCare is engineered to predict and prevent device failures by proactively collecting health and performance insights that maximize productivity and ROI of end-customers choosing to deploy IAdea technologies.”
While IAdea is currently working with select customers on the beta version, distributors and system integrators from the digital signage ecosystem will be invited to offer IAdeaCare to their direct customers starting 2018 Q2.
The industry debut of IAdeaCare will take place at Hall 8, E390, RAI Amsterdam at Integrated System Europe (ISE), where IAdea, alongside some of its strategic software partners, will reunion with industry friends and meet with new ones. To make an appointment or get a demo sneak peek, visit www.iadea.com/events/ise-2018.[/fusion_text]